Returns

Trait offers you the possibility of returning your purchases within a maximum period of 14 calendar days from the date of delivery, provided that the products purchased have not been used and are in perfect condition.  

HOW TO MAKE A RETURN

1. Returns:

To make returns by mail you must follow the following steps: 


1.1- Contact us via email info@traitstore.com for instructions. 


1.2- The return costs are free in Peninsula (including Portugal, Andorra and Gibraltar). In all other cases, the return shipping will be borne by the customer. 

1.3- Returned items will be carefully inspected. When the product is in perfect condition and with the inner labels the corresponding amount will be paid in the following 3-4 days since the reception day of the return in the same way that they were paid.

2. Exchanges:

2.1- We offer the possibility to change size, color or product in case you need it. The change will only be available in Peninsula (including Portugal, Andorra and Gibraltar). 

2.2- The exchange or conversion will be subject to the existence of the product's stock for which you want to change. In case there are no more available, we will proceed to the return. 

3. Returns of defective products:

By mail: To return a defective item you must follow the following steps:


3.1- Contact us immediately via our email info@traitstore.com for instructions.

For hygiene reasons, we do not accept returns of cosmetic items when they are not in their original sealed wrapping.

3.2- Once we have received the item, Traitstore.com will proceed to carefully review the returned product. In the event that the article is defective we will proceed to change it. The change will be made as soon as possible and in any case, within 7 days after receipt of the article on traitstore.com. In the case of not having stock, the amount will be refunded within 7 days. In all cases of return by default, shipping costs will be borne by Traitstore.com.

This clause expectation for the return of defective products shall be understood without prejudice to the mandatory rights that the consumer has to repair or replace the product, lower the price or terminate the contract in accordance with the arranged in Chapter II, Title V, Book II of the Revised Text of the General Law for the Defense of Consumers and Users approved by Royal Legislative Decree 1/2007 in November 16th.

4. Force majeure or fortuitous event 

Traitstore.com will not be responsible for the total non-compliance, defective compliance or delay in the fulfillment of any of the obligations under its responsibility that had their cause in some event of force majeure or fortuitous event. The term obligations that may exist shall be suspended in such cases during the entire period during which the situation of force majeure or unforeseen event is prolonged. The computation will be resumed once this circumstance of force majeure or unforeseen event disappears.

CONDITIONS


For returns of promotional items whose discount applies to a single item or promotions with discount on the total of a purchase, the amount to be returned will be the one which the customer has paid for the item. The amount to be returned will appear on the purchase receipt and not the price that the item had without promotion. In case you have used discount coupons in the purchase, please note that the value of the discount coupon will not be refunded.

All amounts that had previously been collected by Traitstore.com and that had to be returned to customers in accordance with the expected of this clause, will be paid, to the extent possible, through the same payment method that was used during the purchase.

The conditions established for the returns in this clause will be understood without prejudice of the imperative rights that the consumer has in accordance with the current legislation. Consequently, when the refund is made within the first 14 days from the time of delivery, the provisions of articles 68 and following of the Consolidated Text of the General Law for the Defense of Consumers and Users approved by Royal Legislative Decree 1/2007 in November 16th will prevail over the provisions of this clause.

Traitstore.com reserves the right to refuse returns sent outside the set deadline or garments that are not in the same conditions in which they were sent to the customer.


Traitstore.com will not be responsible for returns paid by the customer if they do not reach the store.